> ## Documentation Index
> Fetch the complete documentation index at: https://trainings.air.athelas.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Track Pharmacy Fill Status

 **Beta.** In product and working, but ask your Athelas team to turn it on.

When you send an e-prescription, you can ask the pharmacy to report back on whether it filled the prescription. Air records each update on the medication, so you can see whether a patient picked up their medication without calling the pharmacy.

You control which updates the pharmacy sends with the **Pharmacy fill status notifications** setting. You can set a default for each provider, change it on a new prescription, change it after a prescription is sent, and set it when you respond to a renewal or change request.

## Set a default for each provider

Each provider has a default for every facility they are nominated for. Air uses this default on every new prescription the provider sends from that facility.

**To set a provider's default:**

1. Go to **Preferences → Medications**.
2. In **Provider Nominations - Prescribing Medications**, click the arrow next to the provider to show their facilities.
3. In the **Pharmacy Fill Status** column, select an option for each facility. Air saves your choice as soon as you select it.

![Pharmacy Fill Status column in Provider Nominations](https://mintcdn.com/training_air/L49eh9Sb_zRgFQzQ/images/air_provider/fill_a_chart_note/pharmacy_fill_status/pharmacy_fill_status_1.webp?fit=max\&auto=format\&n=L49eh9Sb_zRgFQzQ\&q=85\&s=e5e8742b3c55ca2aa28f5797be91af24)

**Note:** A facility shows **Not requested** until you choose a default. Prescriptions from that facility do not ask the pharmacy for fill updates unless you pick an option on the prescription itself.

## Choose notifications on a new prescription

The **Pharmacy fill status notifications** field appears in the **Create Medication** drawer, below the appointment and facility fields. Air fills it with the prescribing provider's default for the selected facility. If you pick a different option, Air keeps your choice even when you change the provider or facility.

**To choose notifications for a prescription:**

1. Open the patient's profile and select the **Medications** tab.
2. Click **Create New** and select **Pharmacy Order**.
3. Review **Pharmacy fill status notifications**. Keep the default, or select a different option.
4. Complete the medication and click **Proceed to Review**.

![Pharmacy fill status notifications field in the Create Medication drawer](https://mintcdn.com/training_air/L49eh9Sb_zRgFQzQ/images/air_provider/fill_a_chart_note/pharmacy_fill_status/pharmacy_fill_status_2.webp?fit=max\&auto=format\&n=L49eh9Sb_zRgFQzQ\&q=85\&s=8ef736877ff9a34196e805cb6d7072e5)

The setting applies to every medication in the order, not to each medication separately. Each option controls which fill updates the pharmacy sends back:

| **Option** | **The pharmacy reports back when the prescription is…** |
| :- | :- |
| **All Fill Statuses** | Dispensed, partially dispensed, not dispensed, or transferred |
| **All Fill Statuses Except Transferred** | Dispensed, partially dispensed, or not dispensed |
| **Dispensed And Partially Dispensed** | Fully or partially dispensed |
| **Partially Dispensed And Not Dispensed** | Partially dispensed or not dispensed at all |
| **Not Dispensed And Transferred** | Not dispensed, or transferred to another pharmacy |
| **Partially Dispensed** | Partially dispensed |
| **Not Dispensed** | Not dispensed |
| **Cancel All Fill Statuses** | Never — the pharmacy stops sending fill updates for this prescription |

![Pharmacy fill status notification options](https://mintcdn.com/training_air/L49eh9Sb_zRgFQzQ/images/air_provider/fill_a_chart_note/pharmacy_fill_status/pharmacy_fill_status_3.webp?fit=max\&auto=format\&n=L49eh9Sb_zRgFQzQ\&q=85\&s=b9f782d751b9e49211df4b56c5e4c871)

> [!TIP]
>
> ✨**Smart Tip:** Choose **Not Dispensed** or **Not Dispensed And Transferred** to hear only about prescriptions that may need follow-up.

## Change notifications on a sent prescription

You can change the setting after Air sends a prescription. Air sends the new setting to the pharmacy.

**To change notifications on a sent prescription:**

1. Open the patient's profile and select the **Medications** tab.

2. Find the prescription and click the **More actions** icon (**⋮**).

3. Select **Change pharmacy fill status notifications**.

   ![Change pharmacy fill status notifications in the More actions menu](https://mintcdn.com/training_air/L49eh9Sb_zRgFQzQ/images/air_provider/fill_a_chart_note/pharmacy_fill_status/pharmacy_fill_status_4.webp?fit=max\&auto=format\&n=L49eh9Sb_zRgFQzQ\&q=85\&s=0d98933ce9886bb49b5916a5a2b421f7)

4. Select the new option.

5. Click **Send To Pharmacy**. The button stays disabled until you pick an option different from the current one.

![Change pharmacy fill status notifications dialog](https://mintcdn.com/training_air/L49eh9Sb_zRgFQzQ/images/air_provider/fill_a_chart_note/pharmacy_fill_status/pharmacy_fill_status_5.webp?fit=max\&auto=format\&n=L49eh9Sb_zRgFQzQ\&q=85\&s=4b39005cedf59305c692b2f62a71af80)

**Note:** This action appears only on prescriptions Air has sent to a pharmacy. It does not appear on drafts or discontinued medications.

## Respond to renewal and change requests

When a pharmacy sends a renewal or change request, you can set fill status notifications for the prescription you send back.

**To set notifications on a response:**

1. Go to **Pharmacy Requests** and click **Review** on a renewal or change request.
2. Under **Pharmacy fill status notifications**, select an option. Leave it as **No preference** to keep the setting from the original prescription.
3. Finish reviewing the request and send your response as usual.

![Pharmacy fill status notifications field in the RX Request drawer](https://mintcdn.com/training_air/L49eh9Sb_zRgFQzQ/images/air_provider/fill_a_chart_note/pharmacy_fill_status/pharmacy_fill_status_6.webp?fit=max\&auto=format\&n=L49eh9Sb_zRgFQzQ\&q=85\&s=1c1dce23ea88716909ab06d35b5b8fa5)

## Read the fill status

The **Fill Status** column on the patient's **Medications** tab shows the latest update from the pharmacy. Hover over a status to see what it means.

![Fill Status column on the Medications tab](https://mintcdn.com/training_air/L49eh9Sb_zRgFQzQ/images/air_provider/fill_a_chart_note/pharmacy_fill_status/pharmacy_fill_status_7.webp?fit=max\&auto=format\&n=L49eh9Sb_zRgFQzQ\&q=85\&s=88206655321715e935cce62b691d4971)

| **Fill Status** | **Meaning** |
| :- | :- |
| **Dispensed** | The pharmacy has fully dispensed the prescription. |
| **Partially Dispensed** | The pharmacy has dispensed part of the prescription; the remainder is still pending. |
| **Not Dispensed** | The pharmacy has not dispensed the prescription. |
| **Transferred** | The prescription was transferred to a different pharmacy. |
| **Not filled** | Air has not received a fill update from the pharmacy. |

### FAQ

> [accordion] Why does a prescription still show Not filled?
>
> The pharmacy only reports the statuses you asked for. If the setting is **Not requested**, **Cancel All Fill Statuses**, or an option that excludes what happened, Air does not receive an update.

> [accordion] Does changing a provider's default update prescriptions that are already sent?
>
> No. The default applies only to new prescriptions. To change a prescription that is already sent, use **More actions → Change pharmacy fill status notifications**.

> [accordion] Can I set different notifications for each medication in one order?
>
> No. The setting applies to the whole order. To use different settings, send the medications as separate orders.

> [accordion] Why don't I see the Pharmacy fill status notifications field?
>
> Pharmacy fill status is in Beta. Ask your Athelas team to turn it on for your practice.


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