> ## Documentation Index
> Fetch the complete documentation index at: https://trainings.air.athelas.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Undo a Write Off

**Quick Version: If you still have the incorrect write-off in front of you:**

* Click the ‘Write Off’ button again to open the write-off controls.
* Then click the red ‘Remove Write Off’ button and you’re all set.

<img src="https://mintcdn.com/training_air/PfKSPa9B4r2qVBaC/images/insights_front_desk/patient_responsibility/how_to_undo_a_write_off/how_to_undo_a_write_off_1.png?fit=max&auto=format&n=PfKSPa9B4r2qVBaC&q=85&s=059b6656f9f32bc5e183a0b4511767d3" alt="" width="1106" height="130" data-path="images/insights_front_desk/patient_responsibility/how_to_undo_a_write_off/how_to_undo_a_write_off_1.png" />

Otherwise, see the detailed guide below for instructions.

## How to Undo a Write-off

Navigate to the patient’s profile.

In the ‘Charges tab (or Transaction History tab), find the line with the written-off charges you want to reverse and click ‘View Details.’

<img src="https://mintcdn.com/training_air/PfKSPa9B4r2qVBaC/images/insights_front_desk/patient_responsibility/how_to_undo_a_write_off/how_to_undo_a_write_off_2.png?fit=max&auto=format&n=PfKSPa9B4r2qVBaC&q=85&s=e86e467fd8a6464fed5a843cd5ad280c" alt="" width="2296" height="1372" data-path="images/insights_front_desk/patient_responsibility/how_to_undo_a_write_off/how_to_undo_a_write_off_2.png" />

Click ‘Write-Off.’

Yes, really. This will open a window that gives you the option to undo the write-off.

<img src="https://mintcdn.com/training_air/PfKSPa9B4r2qVBaC/images/insights_front_desk/patient_responsibility/how_to_undo_a_write_off/how_to_undo_a_write_off_3.png?fit=max&auto=format&n=PfKSPa9B4r2qVBaC&q=85&s=de65ed590d8f8589dd996845dadc38b7" alt="" width="1468" height="471" data-path="images/insights_front_desk/patient_responsibility/how_to_undo_a_write_off/how_to_undo_a_write_off_3.png" />

In the popup, fill in the amount you would like to reverse and the reason for the reversal, then click ‘Remove Write Off.’

<img src="https://mintcdn.com/training_air/PfKSPa9B4r2qVBaC/images/insights_front_desk/patient_responsibility/how_to_undo_a_write_off/how_to_undo_a_write_off_4.png?fit=max&auto=format&n=PfKSPa9B4r2qVBaC&q=85&s=c3faa083bdd57ed83ac39c2728734e9c" alt="" width="459" height="354" data-path="images/insights_front_desk/patient_responsibility/how_to_undo_a_write_off/how_to_undo_a_write_off_4.png" />

### Write-Off Reversed!

The patient’s PR for this claim will now return to its original state, and the patient’s outstanding balance will be updated across Athelas Insights to reflect your action.

<img src="https://mintcdn.com/training_air/PfKSPa9B4r2qVBaC/images/insights_front_desk/patient_responsibility/how_to_undo_a_write_off/how_to_undo_a_write_off_5.png?fit=max&auto=format&n=PfKSPa9B4r2qVBaC&q=85&s=5d4656085270638073cf6cb2c7b65171" alt="" width="1412" height="412" data-path="images/insights_front_desk/patient_responsibility/how_to_undo_a_write_off/how_to_undo_a_write_off_5.png" />
