> ## Documentation Index
> Fetch the complete documentation index at: https://trainings.air.athelas.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reconcile & Refund

The last mile: proving the money that was supposed to arrive actually landed in your bank account,
returning what was overcollected, and closing the month cleanly.

| Capability                              | What it does                                                                                                                                                                                                                                 | Docs                                                                                                                                                                                                           |
| :-------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Bank deposit verification**           | BAI2 and Plaid auto-ingest, rules-matched to ERAs and payments by amount and date, check number, or ERA amount. Deposits are de-duplicated and matched on arrival, with self-serve deposit-slip upload, match review, and CSV or EDI export. | [Bank Deposit Verification](/insights_front_desk/utilities/bank_deposit_verification)                                                                                                                          |
| **Reconciliation reports**              | Deposits, ERAs, and postings, with match review and export.                                                                                                                                                                                  | [Bank Deposit Reconciliation Report](/insights_biller/reports/bank_deposit_reconciliation_report)                                                                                                              |
| **Patient refunds**                     | Refund on any rail (original card, cash, check, reader, or convert to credit), with item-level re-allocation, dispute guards, and permission gating.                                                                                         | [How to Refund a Payment](/insights_front_desk/patient_responsibility/how_to_refund_a_payment), [How to Correct a Posted Payment](/insights_front_desk/patient_responsibility/how_to_correct_a_posted_payment) |
| **Month-end close**                     | Month-end summary, A/R aging, and reconciliation exports, plus cash-drawer reconciliation for front-desk cash.                                                                                                                               | [Month-End Close with Insights Reports](/insights_biller/reports/month_end_close)                                                                                                                              |
| **Card transaction ledger**             | Charges, refunds including those issued from Stripe directly, disputes and chargebacks as tracked records with admin alerts, and payouts, all written as they happen.                                                                        |                                                                                                                                                                                                                |
| **Lockbox & sweep setup**               | Lockbox accounts configured together with you. Optional.                                                                                                                                                                                     |                                                                                                                                                                                                                |
| **Payer clawbacks & reversals**         | Payer takebacks are handled automatically by the posting engine: reversing remittances reopen the balance and preserve history as reversals rather than deletions.                                                                           |                                                                                                                                                                                                                |
| **Secondary & tertiary COB forwarding** | Automatic coordination-of-benefits forwarding after the primary pays, with reconciliation tasks on mismatch and bulk forward-to-secondary.                                                                                                   |                                                                                                                                                                                                                |