| Capability | What it does | Docs |
|---|---|---|
| Bank deposit verification | BAI2 and Plaid auto-ingest, rules-matched to ERAs and payments by amount and date, check number, or ERA amount. Deposits are de-duplicated and matched on arrival, with self-serve deposit-slip upload, match review, and CSV or EDI export. | Bank Deposit Verification |
| Reconciliation reports | Deposits, ERAs, and postings, with match review and export. | Bank Deposit Reconciliation Report |
| Patient refunds | Refund on any rail (original card, cash, check, reader, or convert to credit), with item-level re-allocation, dispute guards, and permission gating. | How to Refund a Payment, How to Correct a Posted Payment |
| Month-end close | Month-end summary, A/R aging, and reconciliation exports, plus cash-drawer reconciliation for front-desk cash. | Month-End Close with Insights Reports |
| Card transaction ledger | Charges, refunds including those issued from Stripe directly, disputes and chargebacks as tracked records with admin alerts, and payouts, all written as they happen. | |
| Lockbox & sweep setup | Lockbox accounts configured together with you. Optional. | |
| Payer clawbacks & reversals | Payer takebacks are handled automatically by the posting engine: reversing remittances reopen the balance and preserve history as reversals rather than deletions. | |
| Secondary & tertiary COB forwarding | Automatic coordination-of-benefits forwarding after the primary pays, with reconciliation tasks on mismatch and bulk forward-to-secondary. |
Reconcile & Refund
The last mile: proving the money that was supposed to arrive actually landed in your bank account,
returning what was overcollected, and closing the month cleanly.